Data we collect
We may collect your name, email, phone number, company, location, product information, serial number, and information you voluntarily submit through our forms.
How we use data
We use personal data to answer quote requests, review reseller applications, provide support, process warranty requests, send authorized communications, prevent abuse, and improve the website.
Legal basis and consent
We process data when it is necessary to provide the requested service, comply with legal obligations, protect legitimate interests, or when you provide consent. You may withdraw consent for future processing.
Cookies and analytics
Essential preferences keep the website working. Analytics and marketing tools are enabled only after your permission and can be declined without blocking essential website functions.
Sharing and retention
Data is shared only with authorized people and service providers required for the operation. It is retained only for the period needed for the stated purposes, legal obligations, and the exercise of rights.
Security
We apply access controls and reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration.
Your rights
You may request confirmation of processing, access, correction, portability, deletion when applicable, information about sharing, or withdrawal of consent.
Questions and updates
This policy may be updated to reflect legal, operational, or service changes. For privacy requests, use the official Synex support channel.